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In today’s team-focused environment all team members must not only be proficient in communicating in a clear and concise manner, but also must be aware of their interpersonal impact on others.

Participants will gain a thorough understanding of the DiSC® model of human behavior and social styles using a series of videos and interactive activities. They will gain an in-depth understanding of their own style and how to adapt it to improve communications. They will also learn how to read others’ styles and, therefore, how to connect better with them.

The most productive work teams are those whose team members understand and adapt to the diverse communication styles of their colleagues. The facilitator provides an understanding of the four communication styles and discusses the best and less effective characteristics of each style. Participants learn and practice responding appropriately to any difficult communication behaviors exhibited by the styles through skill practice exercises.

This program is designed to offer customer service providers with professional communication skills.

Six capital-intensive companies are competing for customers in a highly competitive, rapidly changing marketplace. Participants take on the role of the management team – comprised of finance, production, marketing and corporate intelligence. Their challenge is to make the right investments at the right time – and to get the required return.