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Do you have a coworker that seems impossible to work with?  Ever wonder why that person acts that way….and gets away with it? This workshop focuses on identifying and addressing the most common difficult workplace behaviors. Learners explore ways to effectively deal with these behaviors and examine how they are personally impacted by them. Learners will understand the important roles that emotions and stress can play in dealing with difficult encounters.

Getting your message across in a way that is clear and coherent is a critical skill in your professional and personal life. This workshop identifies the necessary ingredients of any conversation. Learn to be a better communicator by exploring the communication process and how different communication styles affect your personal style.

This workshop is idea for supervisors and managers.

Through Communicate with Others, you will:

Do you communicate well with people outside your age group? Find out how to manage communication across generations by first learning about the generations in the workforce. Knowledge about each generation will give you a general understanding about each group's frame of reference and help you interact more effectively.

As a result of Communicating Across Generations, you will:

This workshop uses small group discussion and case studies to better understand the importance of performance management. The process will be thoroughly examined from the manager's and employee's points of view to better enable managers to fully utilize the evaluation process as a way to encourage and develop employees. In addition, participants will learn more about how to properly prepare and conduct an effective performance evaluation. Also, the role of the manager after the evaluation is concluded will be explored.