Billing & Payment Videos & FAQs


If you’re aiming to make an online payment, wondering how to pay with a 529 Plan or curious about FlashBooks, look no further. Let our video tutorials guide you through your billing and payments.

Make an Online Payment

Make an Online Payment Instructions
Make an Online Payment Video

You can conveniently make both domestic and international payments online via the payonline.kent.edu website, accessible to students, authorized users, and guests alike. By viewing the video below, you'll gain insights into the online payment process and the variety of payment methods accepted.

How to Make an Online Payment (Electronic Check, Credit Card, or 529 Payment) 

  1. Log into FlashLine and select Student from the main menu 
  2. Under Finances, click on Tuition & Payments 
  3. Click Make On-Line Payment 
  4. Choose the appropriate term you wish to make payment for 
  5. Enter the amount you wish to pay, then choose Add to Cart 
  6. Confirm the amount(s) you have entered, than select Checkout 
  7. Follow the prompts until you receive a screen that states Transaction Complete 

Please Note: If you are paying with a credit card, there is an additional 2.99% charge for domestic credit cards and a 4.25% charge for international credit cards. There is no additional charge for electronic check payments. 

Please note: Some 529 providers allow students to make an electronic payment from their 529 account. If your 529 provider does not permit this option, you must request the funds be sent to . 

 
 
 
 
Setting up a Monthly Payment Plan

Setting up a Monthly Payment Plan Instructions
Setting up a Monthly Payment Plan Video

Here’s a step-by-step guide to setting up a monthly payment plan:

Accessing the Payment Portal

  1. Option 1:
    • Log into .
    • Go to Student and select Finances.
    • Click on Make Payments/Payment Plan from the Most Used menu.
  2. Option 2:
    • Go directly to to access the payment portal.

Log in using your FlashLine credentials.

For Others Making a Payment:
If someone other than the student is making a payment, they can either:

  • Log in as a guest.
  • Request Authorized User access to view e-Bills and make payments on your account. The student must grant this access, setup instructions are available on the payment portal.

Setting Up Your Payment Plan

  1. Note your account balance; you’ll need it to enter the amount you want included in the plan.
  2. Select View Payment Plan to see your eligible payment plan months (based on the setup date).
  3. Enter the account balance you want included in the plan.
  4. Review the details and select Enroll in Plan to continue with setup. Follow the remaining instructions.
  5. During setup, you’ll choose your payment method.

Important Notes

  • No Fees: Electronic check payments have no additional fees.
  • Transaction Fees: Payments by credit or debit card have transaction fees, which vary based on whether the card is domestic or international.
  • Enrollment Fee: There is a $55 non-refundable enrollment fee.
 
 
 
 

 

View Your Billing Statement (eBill)

View Your Billing Statement (eBill) Instructions
View Your Billing Statement (eBill) Video

Billing statements, also known as eBills, are monthly documents that detail changes to a student's account. They can be viewed through the student's FlashLine account. Authorized users, such as parents or guardians granted access by the student, can access the billing statement via our payonline.kent.edu site. The video below guides students in accessing and comprehending their billing statements.

How to View My Student Bursar Account Detail 

  1. Log into FlashLine and select Student from the main menu
  2. Under Finances, click on Tuition & Payments 
  3. Select View My e-Bills
  4. Select Statements from the main menu
 
 
 
 
 
 
Select Your Refund Preference

Select Your Refund Preference Instructions
Select Your Refund Preference Video

collaborates with BankMobile for student refund processing. Refunds may result from excess financial aid or overpayments. Not all students qualify. Expect an email and a green envelope from BankMobile. Choose your refund preference at Watch the video for guidance on the refund process and preference selection.

 
 
 
 
 
 
Student Legal Service Fee

Student Legal Services Fee Instructions
Student Legal Services Fee Video

At , students are charged a Legal Services Fee each semester. This fee grants students access to counsel from the Student Legal Services team. For questions about the services the Student Legal Services team can provide, contact their office at 330-672-9550 or by email at studentls@kent.edu.

To Opt Out:

  1. Log into FlashLine and select Student from the main menu
  2. Under Finances, click on Tuition & Payments
  3. Select Legal Services Fee Information & Opt-out
  4. Select the appropriate term and following the instructions
 
 
 
Pay With a 529 Plan

Watch our video about an educational savings plan operated by a state or educational institution designed to help families set aside funds for future education costs (K-12 or college).

Read more

Exploring FlashBooks

This video provides step-by-step instructions on accessing enrolled courses offering Flash Books, viewing associated charges, and opting out via FlashLine.

Other FAQs

Account, Billing (ebills) and Payment Information

  • Learn how to access, print statements, inquire about charges, and troubleshoot unawarded financial aid. 
  • Discover when eBills are issued, how to access them, eligibility, preferences for paper bills, setting up authorized users, and any necessary computer requirements. 
  • Find out about payment options, how to make payments, and the consequences of insufficient or no payment.

FAQs

 

1098-T Tax Form Information

The 1098-T tax form is an Internal Revenue Service (IRS) tuition statement which is intended to help students file their federal income tax return. The University provides an electronic version of the 1098-T tax form unless the student has opted out. In this case, a paper 1098-T tax form will be mailed to the student. Students need to keep the 1098-T tax form for their records. Since sends students’ 1098-T tax information directly to the IRS, there is no need for students to include the 1098-T tax form when filing their tax returns.

Common 1098-T Questions

Q: Who is issued a 1098-T?
A: All students, including students participating in the College Credit Plus programs (CCP), are issued a 1098-T.


Q: How is my 1098-T produced by ?
A: The authorization for an electronic 1098T is part of the online class registration process. Both a paper and an electronic copy of the 1098-T will be issued if class registration is processed by your college department.


Q: How do I use the information on my 1098-T?
A: Students only need to use it if they are planning to file Form 8863 Education Credits (American Opportunity and Lifetime Learning Credits) with their taxes.

 

Q: When will my 1098-T be available to view?
A: The electronic 1098-T will be available by the end of January each year for the prior tax year. The 1098-T Tax Form is located in FlashLine.
• Log into FlashLine.
• From the menu on the left hover your cursor over “Student”.
• From the menu on the right select “Tuition Tax Forms”.
• Enter the tax year and click on “Submit”.


Q: Which expenses qualify for the American Opportunity or Lifetime Learning Credits?
A: Please, contact your tax preparer or the IRS with questions concerning how to use the 1098-T tax form. You may also find helpful information related to the use of the 1098-T tax form at

 

Q: How can I give a parent/guardian/advocate access to my electronic 1098-T?
A: Students can grant access to their electronic 1098-T in KSUview. For more information about granting accesss to KSUview, please select this link or go to /welcomeksuview Please find useful information relating to 1098-T on the IRS website at these following web addresses.
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Explanation of Boxes on the 1098-T

Q: What is included in box #1?
A: The total amount of payments from all sources (i.e. personal payments, grants, scholarships, tuition waivers, and loans) less any reimbursements and/or refunds made during the calendar year that relate to the payments received for qualified tuition and related expenses (QTRE). Related expenses do not include room or dining plans. Payments and waivers for FlashBooks* are included in box #1 because FlashBooks are considered a qualified expense. The amount listed in box #1 will be equal to or less than the amount charged for QTRE. The amount reported is not reduced by the scholarships and grants reported in box #5. Payments for past due tuition and qualified expenses may be included in this total as long as the items were previously billed.


Q: Why is box #2 blank?
A: Beginning with tax year 2018, is required by the IRS to report the amount paid during the year in box #1 so box #2 will no longer be populated.

 

Q: What is included in box #4?
A: Due to the change in reporting methods, Box #4 is blank for tax year 2018. Therefore, starting with tax year 2019 and thereafter, any adjustments previously reported to payments related to QTRE will be listed in box #4.


Q: What is included in box #5?
A: The total amount of scholarships, tuition waivers, and grants are listed in box #5. Please note that scholarships and grants for spring terms disburse to the student account in January. Therefore, they are listed on the 1098-T tax form in the year that they disbursed.

 

Q: What does a “check mark” indicate in box #7?
A: Box #7 will be checked if any payments received for qualified tuition and related expenses reported for the current tax year relate to an academic period that begins in a future tax year.


Q: Why don’t the numbers on the 1098-T Tax Form equal the amounts I paid to during the year?
A: There could be two reasons for this. First, Box 1 only represents amounts paid for qualified tuition and related expenses (QTRE). It does not include payments made towards your nonqualified related expenses such as room and board, parking which, though important, are not considered mandatory education expenses for tax purposes. Secondly, your 1098-T only include amounts you paid in a calendar year which runs from January 1 to December 31. For example, we typically bill spring semester tuition in December. So, if you registered for Spring 2024 courses by the end of December 2023 and paid your tuition on/by December 31, your tuition payment will appear in box 1 on your 2023 1098-T. However, if you paid your Spring 2024 tuition after January 1, 2024 then your payment will appear in Box 1 on your 2024 1098-T. You can access your payment history via the payment portal:
a. Log in to FlashLine by visiting
b. Select Student>Finances>Tuition and Payments
c. Select View My Ebill
d. Select Transactions to view your payments history

 

*FlashBooks are specific to certain courses for more information please visit /studentaffairs/flashbooks

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