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Today more than ever, hospitals are faced with the challenge to reduce costs and increase capacities while delivering increasingly better patient care.

Lean is a methodology and a set of tools that focus on eliminating non-value added activities (waste) from a process. Six Sigma is a methodology and a set of tools, including statistical analysis, to reduce process variation.

In this five-day certification program participants will learn actual applications, not just concepts, in plain language with worksheets, formulas and step-by-step methodologies. Throughout the week, participants will work in teams and practice basic process improvement tools on pre-selected real-life processes utilizing Lean and the Six Sigma Define-Measure-Analyze-Improve-Control (DMAIC) approach in a series of hands-on exercises. They will also use the “Seven Tools of Quality” to analyze and improve a problematic hospital case study. On the last day, leadership is invited to hear teams report-out results and key learnings.

A Lean Health Care Certification will be offered to participants who have attended the five-day training and complete a project with approval.

• Business Purpose (generate value for the customer)
• What is Lean and Six Sigma, and, why combine them?
• Understand the Voice of the Customer
• How to Develop a Business Case for Improvement (balanced scorecard)
• Process (define, measure, analyze, improve, control – DMAIC)
• Define
• Measure
• Analyze
• Improve
• Control
• People (build a continuous improvement culture)
• Lean Sigma Roles and Responsibilities
• Four Stages of Team Development
• How to Organize and Conduct Kaizen Events (project management)
• Building a Continuous Improvement Culture

This five-day program is targeted for all associates in an organization.

We can tailor this program and deliver it on-site for your employees and leaders.

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